What to Expect when you Hire Chem-Dry of St. George
When you hire ChemDry of St. George you can count on us showing up on time and in a well-marked professional looking vehicle. When you open your door, the technician(s) will be: in uniform, well groomed, well trained, background checked, drug free, English speaking, and with a friendly and professional attitude.
Once we are in your home or business we will do a pre-cleaning walk-through to: clarify exactly what you want done, confirm the price (no hidden charges or bait and switch), and answer any questions before beginning the carpet cleaning process. If you have any doubts, we can also provide you with a free, no obligation, demonstration. If for any reason you are not comfortable to continue with our service, we will thank you for the opportunity and politely leave with absolutely no charge.
Once you have given us the “go ahead” to start cleaning we will begin the set-up and actual cleaning. You have two superior methods/systems to choose from:
Your first choice is the Legacy System
and this is the one that put ChemDry on the map as the leader in innovation and quality in our industry. This system allows for all equipment to be brought into your home or business and then have the door shut behind us. This also allows for all climate controlled air, pets, and children to stay where they belong – as well as provide the opportunity to lock the door behind us if there are any security issues.
Summary of steps:
- Pre-vacuum all areas with a commercial grade quality vacuum which will remove debris, animal/human hair, and particulate soils.
- Our co-applied carpet protectant is added to the cleaning solution at this time, unless you choose not to use it. The benefits typically far outweigh the cost, but there are circumstances when it may make more sense not to spend the additional money. Go to the tab on “Carpet Protectant Facts” for details.
- Apply our patented, safe, and non-residue carbonated cleaning solution under low pressure to carpeting from portable tank dolly. Comes out of a spray wand at end of a small solution hose in a fine spray pattern. Moisture is enough to clean very effectively, but it much less than steam or shampoo and does not go below the carpeting to areas where moisture is harmful. This will dissolve the remaining soils and stains and prepare them for removal. We use approximately 5-10 times less moisture than a traditional steam cleaner and do not get the moisture into the backing or padding. Combined with the fact that we use CO2 gas as a propellant, this is the primary reason why our dry time is so dramatically better than most other wet cleaning systems.
- The next step is to remove all the dissolved dirt and stain through extraction by absorption.
We use specifically designed absorption pads that are placed underneath our cleaning machine. The remaining dissolved dirt and stain, along with any excess moisture, is transferred to the pad as it rotates on the carpeting under substantial pressure. We change pads as needed and continue with this process until the best possible results are achieved. - The final step is to groom the carpet for inspection, appearance, and improved dry time.
Summary of Benefits:
- Cleans better – consistently superior results compared to other methods
- Dries quicker – average dry time is usually 1-3 hours compared to1-2 days
- Safer for all – baby, pet, and environment safe
- Stays cleaner longer – besides a better cleaning there is nothing left behind to promote resoiling
- Minimized Inconvenience –
• Furniture can be left in place during cleaning if you choose without risk of damage or problems
• Moved furniture can be put back in place immediately or much sooner than with other methods
• Can return to normal life and routine much sooner because of short dry time and shorter clean time
• Entry door can be shut at all times – don’t have to make special arrangements for pets and small children - Extends life of carpeting – regular and proper cleaning can ad years of useable life to your carpeting
- Save you money – (see point #6) Carpeting is very expensive to replace and it makes sense to spend a little once or twice a year (EPA recommendation is to professionally clean carpeting every six months) to prevent spending thousands long before necessary.
- Peace of mind – comforting to know you have made a good decision for your home, family and wallet all at the same time
Your second choice is our Carbonating Truckmount System (CTS).
This is the best technology and results that ChemDry has to offer. It costs more, but makes good sense if you fall into either of the following categories:
- You have unusually challenging soiling or staining. The greater the challenge the greater the benefits from using this method. If your carpeting is lightly to moderately soiled/stained, you would probably not notice any significant improvement by using the CTS vs the Legacy System. However, if your carpet is moderately to severely soiled/stained, the difference would be noticeable and increasingly significant as the severity increases.
- You just want the very best regardless of the additional cost
Summary of steps:
- Pre-vacuum all areas with a commercial grade quality vacuum which will remove debris, animal/human hair, and particulate soils.
- Pre-treat all areas as needed prior to actual cleaning. This dissolves remaining soils and stains and prepares them for removal.
- Our co-applied carpet protectant is added to the cleaning solution at this time, unless you choose not to use it. The benefits typically far outweigh the cost, but there are circumstances when it may make more sense not to spend the additional money. Go to the tab on “Carpet Protectant Facts” for details.
- Apply our hot carbonating solution and simultaneously extract soils, stains, and excess moisture. This function is accomplished with our proprietary Powerhead equipment which has five rotating heads underneath a floor machine. Solution is applied under low pressure and recovery suction is maximized with our patented amplified technology. All extracted materials and moisture are carried through a vacuum hose and out to the van waste tank.
- The final step is to groom the carpet for inspection, appearance, and improved dry time.
Summary of Benefits:
- Cleans even better – consistently superior results compared to other methods, even our own Legacy System
- Dries quicker – average dry time is usually 1-3 hours compared to1-2 days
- Safer for all – baby, pet, and environment safe
- Stays cleaner longer – besides a better cleaning there is nothing left behind to promote resoiling
- Minimized Inconvenience –
• Furniture can be left in place during cleaning if you choose without risk of damage or problems.
• Moved furniture can be put back in place immediately or much sooner than with other methods
• Can return to normal life and routine much sooner because of short dry time and shorter clean time - Extends life of carpeting – regular and proper cleaning can ad years of useable life to your carpeting
- Save you money – (see point #6) Carpeting is very expensive to replace and it makes sense to spend a little once or twice a year (EPA recommendation is to professionally clean carpeting every six months) to prevent spending thousands long before necessary.
- Peace of mind – comforting to know you have made a good decision for your home, family and wallet all at the same time
After cleaning is completed with either method, we ask you to inspect the results and then make payment if, and only if, you are completely satisfied. Once you have paid, our guarantee still protects you and ensures that you will remain satisfied or you will get a full refund. You and I both know that what you see when just finished is not necessarily what you will see when dry, or when a few days or weeks have passed. Our no-risk triple guarantee covers you for a full 30 days.
Bottom Line: When all is said and done, you can expect to be so satisfied that you will gladly use us again, and confidently refer us to others you care about.